When your website, app or business system stops working, you lose sales and customer trust. We monitor it 24/7, fix problems fast, and stop them from coming back.
24/7 monitoring and observability
Day and night, we check that your systems are up, fast and working for your customers.
L2/L3 incident management
When something breaks, our engineers step in right away, fix it, and keep you updated until it's solved.
Root cause analysis and preventive maintenance
We find out why it broke and fix the cause, so the same problem doesn't come back.
Four years keeping a busy, customer-facing platform running, every hour of every day.
Our assessment gives you a clear picture of your systems' risks, and a plan to fix them.
Six services, all included in every plan. The technical name, and what it means in practice.
We watch your systems, 24/7
Dashboards, alerts and daily health checks on your website, apps, APIs and database. We track the business signals too, like failed payments, error pages and drops in transactions.
What it means for you: we usually spot problems before your customers do.
We fix problems fast
When something breaks, an engineer starts working on it within your plan's SLA. We classify it from P1 to P4, diagnose it, apply a workaround or hotfix, and run the bridge call for critical issues. You get status updates from start to finish.
What it means for you: one team that owns the problem until it's solved, and no chasing for updates.
We stop repeat problems
After every P1 and P2, we investigate exactly why it happened and fix the cause, not just the symptom. Recurring issues are tracked until a permanent fix ships.
What it means for you: fewer problems every month.
We make changes safely
Assisted deployments and maintenance windows, with pre- and post-release checks on the critical journeys and a rollback plan for every production change. Hotfixes go through the same controlled process.
What it means for you: updates don't turn into outages.
We keep everything healthy
Security patching, SSL certificate renewals, backups with tested restores, and routine database health checks, so small issues are handled before they become incidents.
What it means for you: fewer security risks and fewer surprises.
You always know how things are going
A monthly service review with clear KPIs: incidents by priority, time to acknowledge (MTTA), time to resolve (MTTR), SLA compliance and recurring issues. If we miss the SLA, you get a credit on your invoice.
What it means for you: you always know how your systems are doing.
What we don't do: build new features or new software. Fixes and small corrective changes are covered by your plan; product development stays with your team or your development partner.
Pick the hours you need covered, then choose a shared team or a team of your own. All prices in US dollars, per month, with a 12-month agreement.
Every plan includes all six services for one production environment. The SLA response time is how quickly an engineer starts working on your issue.
| Extra | What it is | Price |
|---|---|---|
| Additional production environment | Cover a second website, app or system your customers use | $900 / month |
| Non-production environment | Cover a test or staging environment | $400 / month |
| After-hours P1 on-call | For Essential and Extended plans: critical issues outside your coverage window, plus the hours used | $900 / month |
| Extra hours | Shared plans, when you use more than your monthly hours | $55 / hour $80 outside your hours |
| Hypercare | 30 days of 24/7 coverage after a new system goes live | $6,000 one time |
| Assessment | Our starting review, credited to your first month with a 12-month agreement | $1,500 one time |
Sign for 24 months and save 8%.
Think about when your customers use your system. If it's mostly office hours, start with Essential. If they use it evenings, weekends or around the clock, choose Extended, Extended Plus or Always On. The assessment ends with a clear recommendation.
A shared team is a group of senior engineers who look after several clients, with a set number of hours each month for you. A dedicated team works only on your systems, gets to know them inside out, and responds even faster.
They are priority levels. P1 (critical): your system is down, or customers can't buy or use it. P2 (high): something important is broken, but the business keeps running. P3 (normal): a minor issue or a request.
The SLA (service level agreement) is our promise on response times. If our compliance falls below 95% in a month, you get a credit on your invoice: 5% of your monthly fee for every percentage point below target, up to 20%.
We fix it. Our L2/L3 engineers diagnose the issue and apply the workaround or hotfix, and you get updates throughout. If a fix needs new product development, we hand it over to your team with the full analysis.
Yes. You can move to a bigger plan at any time as your business grows.
Four years looking after a busy, customer-facing platform that operates every hour of every day.
This engagement was led by our founder before ProdExperts was founded. The client is anonymized and figures are rounded.
6–9 outages every quarter that customers noticed.
Heavy activity could take the whole site offline.
More than 120 complaints a week about core parts of the site.
Problems were handled as they came, with no process or promised response times.
Outages customers noticed, per quarter. The last quarter is partial, until handover.
35+ dashboards tracking transactions and errors, not just servers.
About 3,000 incidents handled with an ITIL-based process, 95% within SLA.
An RCA after every P1 and P2, so causes were fixed, not just symptoms.
Regular database tune-ups and security patching cut vulnerabilities by 75%.
We spend four weeks learning your systems before we take responsibility for them.
We review your architecture, monitoring, backups and access.
Your team walks us through everything, and we write the runbooks.
We handle incidents side by side with your current team.
We take over day-to-day operations.
You don't have to manage us. You just get updates.
A focused review of your systems, so you know where the risks are and what to do about them.
One time. Credited to your first month if you sign a 12-month agreement.
Questions about our services or pricing? Send us a message.